Hello Customer Help Center

Find your way around the Hello Customer apps. We're starting with the mobile feedback app — platform guides follow.

Getting startedWhat the app is for, signing in, and installing it on your phone.

Reviewing feedbackSwipe the card stack, read full responses, and highlight what matters.

Close the LoopReply to customers and track conversation status. (Add-on.)

InsightsYour dashboard: scores, top categories, and sentiment over time. (Add-on.)

Notifications & sharingFeedback colleagues share with you, and home-screen badges.

Offline & syncingWhat works without a connection, and how changes sync when you're back.

SettingsTheme, push notifications, your access, and other preferences.

For administratorsGive your team mobile access, share the QR code, and enable add-ons.

Troubleshooting & FAQFixes for common problems, plus a glossary of terms.