Highlight important feedback
Highlight responses so they stand out, for you and for colleagues who can see the same feedback.
Highlight a response
Section titled “Highlight a response”On a feedback card or an open survey response, tap the Highlight (star) button. Tap it again to remove the highlight.
When at least one person has highlighted a response, the button shows the total instead of the word “Highlight”, for example 3 highlighted. This count includes your own highlight plus anyone else’s on your team.
💡 The star itself shows your highlight — tapping again removes only your own. The number is the team total: it reflects everyone who has highlighted that response, so a count higher than your own contribution is normal.
Highlight vs. star
Section titled “Highlight vs. star”The button’s appearance depends on whether your organization has the Close the Loop add-on:
- Without Close the Loop: the button is labelled Highlight (or [n] highlighted when there are highlights).
- With Close the Loop: highlighting is a separate star icon button instead of a labelled one. Tapping it does the same thing, and the highlight count appears as a small number badge on the star’s corner (it caps at 99+).
When your phone is sideways (landscape), the card’s action buttons shrink to icons and the same number badge shows the count on the star.
ℹ️ Don’t see a Close the Loop reply option? That add-on isn’t enabled for your organization. Highlighting works either way.